We’re changing the game at Helicos — and not just with the HeliScope™ Single Molecule Sequencer and True Single Molecule Sequencing (tSMS)™ technology. You’ll find our technical support team is also breaking new ground, with comprehensive training, support and services that help you achieve maximum value from your instrument, your reagents and your applications.

We’ve put a fully-trained support team in place to ensure the fastest possible response, and the shortest possible time to solution.

Our goal is to help you reach your goals. With clearly-defined, easy-to-implement processes, scientist-to-scientist collaboration on research design, and no-hassle access to the right technical people — right when you need them.

Be sure to watch this space for innovative online support features that will be introduced in the future.