We’re changing the game at Helicos — and not just with the HeliScope™ Single Molecule Sequencer and True Single Molecule Sequencing (tSMS)™ technology. You’ll find our technical support team is also breaking new ground, with comprehensive training, support and services that help you achieve maximum value from your instrument, your reagents and your applications.

In fact, even before the launch of our first commercial instrument, we’ve put a fully-trained support team in place to ensure the fastest possible response, and the shortest possible time to solution.

Our goal is to help you reach your goals. With clearly-defined, easy-to-implement processes, scientist-to-scientist collaboration on research design, and no-hassle access to the right technical people — right when you need them.

Like everything at Helicos these days, our Service & Support group is tremendously busy gearing up for our initial launch - and this section of the Website is still under development. Be sure to watch this space for innovative online support features that will be introduced along with the first instrument.